DO NOT USE THIS COMPANY.

After reading client testimonials, chose this place to do my repair. What a costly mistake.

Plumber spent 75 minutes doing work and charged $640 of labor to replace a sump pump and a $10 piece of pipe. While the replacement of the sump pump pricing was explained to me, I was told after the fact (after I had returned with a new "customer bought" pump) that he would need to replace some pipe as well. I thought "obviously", when you change a sump pump from a pedestal to a submersible (as advised) you have to replace or add pipe. Given that he cut pipe to see if the flow was working out of the pump, he would have had to replace it anyway. The estimate for the pump replacement was reasonable at $292.37. The estimate for the pipe (which was explained after the fact) came in at $348.36. What choice did I have but to sign the paperwork -- the work was already 1/2 way one and he couldn't install a sump pump without replacing pipe?

- Ridiculous pricing.
- Extra work explained after the fact.
- When the labor is there for 75 minutes, I expect to pay about $200 for labor PLUS perhaps a 30 minute service call fee of about $50 - $75 for a total of $275, max + tax. A $600 charge may be reasonable for 3 hours of labor, but this was not the case.

On top of that, I received a followup call after the appointment. I explained to the CSR that the cost was too high. She told me that a manager would call me back. He never did.

This place is highway robbery. Lesson learned.